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Features
Features
Explore various Octopods features, and how to use them
13 articles in this collection
Written by
Tarek Khalil,
Mohamed Elbadwihi,
and
Alexandra Golubeva
Intercom Reports + Octopods
How does Octopods work with Intercom Reports?
Written by
Mohamed Elbadwihi
Updated over a week ago
Features
Inbox App
How to use the Octopods Inbox app to know more about your channels, users, and conversations
Written by
Tarek Khalil
Updated over a week ago
1-to-1 Proactive Messaging
Send a single, direct SMS or WhatsApp message from within the Intercom Inbox
Written by
Tarek Khalil
Updated over a week ago
Lead Creation, Matching, and Merging
How does lead/user matching work? Can I merge a new contact with an existing one?
Written by
Tarek Khalil
Updated over a week ago
Custom Data Attributes (CDA)
How does Octopods use Custom Data Attributes (CDA) to provide better context?
Written by
Tarek Khalil
Updated over a week ago
Octopods automatic conversation tags
What are automatic conversation tags and how to use it efficiently
Written by
Alexandra Golubeva
Updated over a week ago
How-To
How to add your channel as a button to your Intercom Messenger
Add a button for any of your channels to your Intercom Messenger
Written by
Alexandra Golubeva
Updated over a week ago
Know which channel your contacts are coming from
Where are my users or conversations originating from?
Written by
Tarek Khalil
Updated over a week ago
Use Octopods CDAs & Intercom assignment rules for a more efficient inbox
Get the best of Octopods Custom Data Attributes (CDAs) for a better Inbox
Written by
Tarek Khalil
Updated over a week ago
Use Intercom tag rules with Octopods for a more organised inbox
How to use tag rules with Octopods CDAs to automate conversation tagging based on source channel
Written by
Tarek Khalil
Updated over a week ago
Reduce email notification noise for your end users
Written by
Tarek Khalil
Updated over a week ago
Setting your default teammate for channel conversations
Set your default teammate for historical conversations in Octopods (Vkontakte, Ok.ru only)
Written by
Tarek Khalil
Updated over a week ago
Unsupported Features
Unsupported Features
Be aware of what Intercom features are supported, and what aren't
Written by
Mohamed Elbadwihi
Updated over a week ago