Features

Explore various Octopods features, and how to use them

11 articles in this collection
Written by Tarek Khalil and Mohamed Elbadwihi

How Does Octopods Work?

Written by Tarek Khalil
Updated over a week ago

Features

Inbox App

How to use the Octopods Inbox app to know more about your channels, users, and conversations

Written by Tarek Khalil
Updated over a week ago

1-to-1 Proactive Messaging

Send a single, direct SMS or WhatsApp message from within the Intercom Inbox

Written by Tarek Khalil
Updated over a week ago

Lead Creation, Matching, and Merging

How does lead/user matching work? Can I merge a new contact with an existing one?

Written by Tarek Khalil
Updated over a week ago

Custom Data Attributes (CDA)

How does Octopods use Custom Data Attributes (CDA) for providing better context?

Written by Tarek Khalil
Updated over a week ago

How-To

Know which channel your contacts are coming from

Where are my users or conversations originating from?

Written by Tarek Khalil
Updated over a week ago

Use Octopods CDAs for a more efficient inbox

Get the best of Octopods CDAs for a better Inbox

Written by Tarek Khalil
Updated over a week ago

Use Intercom tag rules with Octopods for a more organised inbox

How to use tag rules with Octopods CDAs to automate conversation tagging based on source channel

Written by Tarek Khalil
Updated over a week ago

Setting your default teammate for channel conversations

Set your default teammate for historical conversations in Octopods (Instagram, Vkontakte, Ok.ru only)

Written by Tarek Khalil
Updated over a week ago

Reducing Email notification noise for your end users

Written by Tarek Khalil
Updated over a week ago

Unsupported Features

Unsupported Features

Be aware of what Intercom features are supported, and what aren't

Written by Mohamed Elbadwihi
Updated over a week ago