Features

Explore various Octopods features, and how to use them

13 articles in this collection
Written by Tarek Khalil, Mohamed Elbadwihi, and Alexandra Golubeva

Intercom Reports + Octopods

How does Octopods work with Intercom Reports?

Written by Mohamed Elbadwihi
Updated over a week ago

Features

Inbox App

How to use the Octopods Inbox app to know more about your channels, users, and conversations

Written by Tarek Khalil
Updated over a week ago

1-to-1 Proactive Messaging

Send a single, direct SMS or WhatsApp message from within the Intercom Inbox

Written by Tarek Khalil
Updated over a week ago

Lead Creation, Matching, and Merging

How does lead/user matching work? Can I merge a new contact with an existing one?

Written by Tarek Khalil
Updated over a week ago

Custom Data Attributes (CDA)

How does Octopods use Custom Data Attributes (CDA) to provide better context?

Written by Tarek Khalil
Updated over a week ago

Octopods automatic conversation tags

What are automatic conversation tags and how to use it efficiently

Written by Alexandra Golubeva
Updated over a week ago

How-To

How to add your channel as a button to your Intercom Messenger

Add a button for any of your channels to your Intercom Messenger

Written by Alexandra Golubeva
Updated this week

Know which channel your contacts are coming from

Where are my users or conversations originating from?

Written by Tarek Khalil
Updated over a week ago

Use Octopods CDAs & Intercom assignment rules for a more efficient inbox

Get the best of Octopods Custom Data Attributes (CDAs) for a better Inbox

Written by Tarek Khalil
Updated this week

Use Intercom tag rules with Octopods for a more organised inbox

How to use tag rules with Octopods CDAs to automate conversation tagging based on source channel

Written by Tarek Khalil
Updated over a week ago

Reduce email notification noise for your end users

Written by Tarek Khalil
Updated over a week ago

Setting your default teammate for channel conversations

Set your default teammate for historical conversations in Octopods (Vkontakte, Ok.ru only)

Written by Tarek Khalil
Updated over a week ago

Unsupported Features

Unsupported Features

Be aware of what Intercom features are supported, and what aren't

Written by Mohamed Elbadwihi
Updated over a week ago