Features

Explore various Octopods features, and how to use them

13 articles in this collection
Written by Tarek Khalil, Mohamed Elbadwihi, and Alexandra Golubeva

Intercom Reports + Octopods

How does Octopods work with Intercom Reports?

Written by Mohamed Elbadwihi
Updated over a week ago

Features

Inbox App

How to use the Octopods Inbox app to know more about your channels, users, and conversations

Written by Tarek Khalil
Updated over a week ago

1-to-1 Proactive Messaging

Send a single, direct SMS or WhatsApp message from within the Intercom Inbox

Written by Tarek Khalil
Updated over a week ago

Lead Creation, Matching, and Merging

How does lead/user matching work? Can I merge a new contact with an existing one?

Written by Tarek Khalil
Updated over a week ago

Custom Data Attributes (CDA)

How does Octopods use Custom Data Attributes (CDA) to provide better context?

Written by Tarek Khalil
Updated over a week ago

Octopods automatic conversation tags

What are automatic conversation tags and how to use it efficiently

Written by Alexandra Golubeva
Updated over a week ago

How-To

How to add your channel as a button to your Intercom Messenger

Add a button for any of your channels to your Intercom Messenger

Written by Alexandra Golubeva
Updated over a week ago

Know which channel your contacts are coming from

Where are my users or conversations originating from?

Written by Tarek Khalil
Updated over a week ago

Use Octopods CDAs & Intercom assignment rules for a more efficient inbox

Get the best of Octopods Custom Data Attributes (CDAs) for a better Inbox

Written by Tarek Khalil
Updated over a week ago

Use Intercom tag rules with Octopods for a more organised inbox

How to use tag rules with Octopods CDAs to automate conversation tagging based on source channel

Written by Tarek Khalil
Updated over a week ago

Reduce email notification noise for your end users

Written by Tarek Khalil
Updated over a week ago

Setting your default teammate for channel conversations

Set your default teammate for historical conversations in Octopods (Vkontakte, Ok.ru only)

Written by Tarek Khalil
Updated over a week ago

Unsupported Features

Unsupported Features

Be aware of what Intercom features are supported, and what aren't

Written by Mohamed Elbadwihi
Updated over a week ago