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Features

Explore various Octopods features, and how to use them

Tarek Khalil avatar Mohamed Elbadwihi avatar Alexandra Golubeva avatar
13 articles in this collection
Written by Tarek Khalil, Mohamed Elbadwihi, and Alexandra Golubeva

Intercom Reports + Octopods

How does Octopods work with Intercom Reports?
Mohamed Elbadwihi avatar
Written by Mohamed Elbadwihi
Updated over a week ago
Features

Out-of-office and welcome messages

How to set up automated out-of-office and welcome messages on Octopods
Alexandra Golubeva avatar
Written by Alexandra Golubeva
Updated over a week ago

Inbox App

How to use the Octopods Inbox app to know more about your channels, users, and conversations
Tarek Khalil avatar
Written by Tarek Khalil
Updated over a week ago

1-to-1 Proactive Messaging

Send a single, direct SMS or WhatsApp message from within the Intercom Inbox
Tarek Khalil avatar
Written by Tarek Khalil
Updated over a week ago

Lead Creation, Matching, and Merging

How does lead/user matching work? Can I merge a new contact with an existing one?
Tarek Khalil avatar
Written by Tarek Khalil
Updated over a week ago

Custom Data Attributes (CDA)

How does Octopods use Custom Data Attributes (CDA) to provide better context?
Tarek Khalil avatar
Written by Tarek Khalil
Updated over a week ago

Octopods automatic conversation tags

What are automatic conversation tags and how to use it efficiently
Alexandra Golubeva avatar
Written by Alexandra Golubeva
Updated over a week ago
How-To

How to add your channel as a button to your Intercom Messenger

Add a button for any of your channels to your Intercom Messenger
Alexandra Golubeva avatar
Written by Alexandra Golubeva
Updated over a week ago

Know which channel your contacts are coming from

Where are my users or conversations originating from?
Tarek Khalil avatar
Written by Tarek Khalil
Updated over a week ago

Use Octopods CDAs & Intercom assignment rules for a more efficient inbox

Get the best of Octopods Custom Data Attributes (CDAs) for a better Inbox
Tarek Khalil avatar
Written by Tarek Khalil
Updated over a week ago

Reduce email notification noise for your end users

Tarek Khalil avatar
Written by Tarek Khalil
Updated over a week ago

Setting your default teammate for channel conversations

Set your default teammate for historical conversations in Octopods (Vkontakte, Ok.ru only)
Tarek Khalil avatar
Written by Tarek Khalil
Updated over a week ago
Unsupported Features

Unsupported Features

Be aware of what Intercom features are supported, and what aren't
Mohamed Elbadwihi avatar
Written by Mohamed Elbadwihi
Updated over a week ago